top of page

Privacy Policy

Easytel regards its Customer’s privacy as one of its most important values and believes that its Privacy Policy will give the Customer confidence whenever they use Easytel Services. The following is a summary that outlines how Easytel collects, uses and discloses personal information:
Easytel collects personal information to:

  • Prevent fraud and protect itself and its Customers from possible fraudulent actions

  • Help provide the Customer with better Service delivery

  • Understand each Customer’s needs in order to recommend appropriate products or Services

  • Better manage its own operations

  • Comply with legislative requirements

  • Develop, enhance, market or provide products and services


The Customer’s knowledge and consent to the collection, use or disclosure of personal information is required, except where inappropriate to do so.

Easytel will limit its collection of personal information to that which is necessary for the above mentioned purposes. This collection shall only be done by fair and lawful means. Easytel will not use or disclose personal information for any purposes other than those for which it was collected, except with the consent of the individual or as required by law.

When we provide information to third parties, such parties are required to adhere to confidentiality agreements to ensure that the Customer’s information remains safe and secure. Third parties include Easytel agents, other communication Service provider, collection agencies, government agencies, emergency Services and law enforcement agencies, or other companies assisting us in fraud prevention or investigation. The information is not provided to companies for marketing purposes. Personal information may be disclosed when:

  • Trying to protect against or prevent actual or potential fraud or unauthorized transactions

  • Investigating fraud which has already taken place.

  • Your personal identifiable information is kept secure. Only authorized employees, agents and contractors who have agreed to keep information secure and confidential have access to this information.

Personal information shall be retained only as long as necessary for the fulfillment of those purposes.



Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

You are fully responsible for the confidentiality of your credentials and for any actions on your account. Any unauthorized use of your credentials or any breach of security must be reported immediately to Easytel.

Personal information shall be protected by security safeguards appropriate to the sensitivity of the information. Each and every Easytel employee must abide by Easytel’s Privacy Policy.


Customer Access

Upon request, the Customer shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information. The Customer may challenge the accuracy and completeness of the information and have it amended as appropriate.


Definition: “Personal Information”

Means information about an identifiable individual and includes Easytel Customer Service selection information; however, such information may be disclosed in confidence to its immediate legal and / or financial consultants as required.

Information that is publicly available (such as a public directory listing of a name or information that is printed on a business card – including the Customer’s address, telephone number and email address) is not considered personal information.

Easytel is committed to privacy and the protection of personal information used in the course of providing programs and Services. Easytel and its respective offices are subject to the Privacy Act. In addition, the Personal Information Protection and Electronic Documents Act and equivalent provincial/ territorial legislation extend privacy protection to govern the manner in which personal information is managed.


Marketing Communication

Unless you decline to receive communications from Easytel or withdraw your consent at a later date, you agree that Easytel may send you communications by any means (including electronically or by phone) to inform you of new offers and promotions. You may contact us to change your communication options or withdraw consent.


Verification of Email Address

In all scenarios where an email address is requested from a customer, a verification email will be sent to ensure the validity of the email address provided.


Google Analytics

Easytel uses Google Analytics to help analyze how users use the website. The tool uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for

Data collected by Google for the purposes of Google Analytics will be treated according to Google's Privacy Policy <> , if you would like to opt out of being tracked by Google Analytics, then you can do so by using the Google Analytics Opt-out Browser Add-on <>.

Easytel will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither Easytel nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source.

Easytel may disclose contact information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against an individual who may be violating our terms and conditions of use, or may be causing injury or interference with our rights, property, or anyone who could be harmed by such activities.

We use non-identifying and aggregate information to better design our website for business and administrative purposes. We may also use or share aggregated data that contains no personally-identifiable information with trusted third parties for any purpose.


Location Information

To better understand the geographic characteristics of its customers, Easytel may collect location information about its customers.


Public Visibility

None of the customer information collected by Easytel will ever be made visible to the public.


Online Ordering

Easytel’s website allows visitors to place an order online. The visitors name, address, email address, and credit card information is required to place an order online;

The visitor’s name, and address are used for the purpose of delivering the physical order to the visitor. The visitors email address will be used to send a confirmation of the order, as well as the specific order details. The visitor’s credit card information will be used to process a transaction relevant to the order amount. The visitor’s credit card information will not be stored.


Automatic Payments

Easytel offers its customers an optional automatic payment convenience that is facilitated by storing the customer’s credit card information. Credit card information that is stored is done so with the more strict procedures, and has been validated as secure by the governing authorities responsible for ensuring security compliance.


Referral Feature

Easytel has a referral feature that is facilitated by SMS. The feature uses SMS to bring awareness to a customer contact about the service, when the customer first initiates an SMS conversation with that contact. This referral feature may be disabled by logging into your account and accessing <Privacy> settings.


Mobile App Permissions

As part of your Easytel App download, you may be asked to grant access to the following phone features: import contacts and push notifications. Denying these permissions may cause the App to not install properly or function efficiently.


Your Contacts

The Easytel App will not use your contact’s information for any purpose, other than to facilitate you initiating a talk or text communication with a contact(s), or to access communication history relevant to a contact(s).


Push Notifications

The Easytel App will send you push notifications informing you of incoming calls, incoming texts, or, of account related information such as and not limited to; balance updates, account expiration notices, and account renewal reminders.


Cookies uses "cookies" and other tracking technologies, which enable us to serve secure pages to our users without asking them to sign in repeatedly. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. However, if a user's system is idle for a defined period of time, the cookie will expire, forcing the user to sign in again to continue their session. This prevents unauthorized access to the user's information while they are away from their computer.

You may set most browsers’ settings to notify you if you receive a cookie or you may choose to block cookies with your browser, but, please note that, cookies are essential for to function correctly.



Easytel may track how you engage with links and widgets our service, such as e-mail notifications, third party services and client applications, with the intent to improve our services and advertising strategies.


Accessing and Updating Your Personal Information and Preferences

Easytel provides users with the ability to update and correct their personal information . At any time, you may modify or remove any of your personal information by logging into your Easytel account and accessing features, such as <Account Info>, <Privacy>, and/or <Passwords>.


Compliance with the Children's Online Privacy Protection Act

Protecting the privacy of each Easytel customer is important, especially for children under the age of 13. For this reason, Easytel does not collect from, nor keep information provided by those who have declared that they are under the age of 13.

If you are under the age of 13, you are not authorized to use Easytel. Parents should be aware that there are parental control tools available online that can be used to prevent children from providing information online without parental permission to do so, and from accessing material that may be harmful to minors.


Disclaimer to Security

By consenting to Easytel’s Terms and Conditions, you are also consenting to Easytel’s Privacy Policy and the understanding that no data transmission online is completely secure. Easytel cannot guarantee or warrant the security of any information you provide to us. There is an implied awareness that a user transmits such information at his or her own risk.


Conversations using Easytel

Your conversations, whether of talk or text nature, on Easytel remain private between the two consenting individuals who are communicating with one another. However, Easytel does not have control over those who may copy your conversation and use it for an unintended purpose. Therefore, it is important to keep track of who you choose to communicate with, and ensure that the information being shared is willfully communicated and consented to.


Information Sharing and Disclosure Requests

Your Consent

We may share or provide disclosure of your personal data as per your direction (e.g., when you allow third party applications access to Easytel).


Law Enforcement and Harm

Your data will remain private with Easytel, unless requested by law enforcement or courts who may request your personal information, communication records, and log data as kept by Easytel. Easytel may also use this information to protect its own interests or property when required in certain cases.


Business Transfers

Easytel may transfer personally -identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding), involving all or part of our business, or as part of a corporate re-organization, stock sale or other change in control.

Acceptance of Easytel’s Privacy Policy Terms and Conditions

By using the services provided by Easytel, you are, thereby, demonstrating your acceptance of the terms and conditions outlined in this Privacy Policy. If you do not accept these terms and conditions, please refrain from using the services provided by Easytel.

In addition, your continued usage of Easytel, following any future amendments made to this Privacy Policy will be deemed your acceptance of those amendments.


Future Changes to Easytel’s Privacy Policy

Easytel reserves the right to modify this Privacy Policy at any point in time. We encourage users to frequently review this Privacy Policy for any changes made in order to remain informed about Easytel’s policies aimed at protecting the privacy and personal information collected. Be sure to visit the website for the most current privacy policy as changes made to our privacy policy may not be reflective in our downloadable app immediately.

By reading this Privacy Policy, you acknowledge and consent to the fact that it is your responsibility, as a customer of Easytel, to review this Privacy Policy periodically.

You can obtain the latest version of Easytel’s Privacy Policy by clicking “Privacy Policy” at

bottom of page